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Terms and Conditions

We Abide By The Rules

Refund Policy

1. Our refund policy is limited only within 15 days upon delivery date.

2. If the client sends back the work after 15 days for quality issues, there will be a charge of 30% for proofreading and 50% for rework. Surcharges are based on page count or file length.

3. This policy is applicable only for Category A (Excellent) and B (Good) quality document or audio files.

4. We will conduct a review of the work before recommending a refund.

5. The request for refund shall depend on the results of the review and should there be a valid issue that fails our quality standards or guidelines, will shall process the refund request. Clients shall provide a revised copy of the project for submission.

6. This does not apply to files submitted by the client that are poorly hand-written documents or audio files and Rush orders.

7. The guarantee of 98% accuracy does not apply to poor quality files and rush orders. Rework is not applicable.

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  US : 1-888-535-5668    UK : +44-80-8238-0078   AUS : +61-1-8003-57380