1. Our refund policy is limited only within 15 days upon delivery date.
2. If the client sends back the work after 15 days for quality issues, there will be a charge of 30% for proofreading and 50% for rework. Surcharges are based on page count or file length.
3. This policy is applicable only for Category A (Excellent) and B (Good) quality document or audio files.
4. We will conduct a review of the work before recommending a refund.
5. The request for refund shall depend on the results of the review and should there be a valid issue that fails our quality standards or guidelines, will shall process the refund request. Clients shall provide a revised copy of the project for submission.
6. This does not apply to files submitted by the client that are poorly hand-written documents or audio files and Rush orders.
7. The guarantee of 98% accuracy does not apply to poor quality files and rush orders. Rework is not applicable.
Pricing at $25/page
Secure and Confidential
Rated 4.7 out of 5
I had been blessed to have partnered with Translation New 2 for my interpretation project. They do not treat you as money and they did a great job,a good value for what I spent.
Their live customer support gave accurate answers to my inquiries. The price, timeline, and high quality were all in the completed document, no wasted time – Great Job!
In all seriousness, I approached Translation New 2 at the last minute and they were able to accommodate my request. I was able to receive the translated document before the due date and it was flawless.
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